Zoom Contact Center customers can easily launch a Quiq Voice AI experience, and Quiq customers can migrate to Zoom Contact Center with their Quiq AI agent intact

BOZEMAN, Mont., Nov. 12, 2026 /PRNewswire/ -- Quiq, the agentic AI platform for enterprise customer experience, today announced its integration with Zoom Contact Center.. Enterprises using Zoom Contact Center can now add Quiq's Voice AI agent to help handle repetitive calls and reduce call volume to contact center agents. Quiq's Voice AI also escalates smoothly to human agents with the call details and full context delivered right in the Zoom desktop app.

Contact center leaders are under growing pressure to modernize and integrate AI experiences to better serve customers. Zoom Contact Center is one of the leading solutions driving this change with customer recognition averaging 4.5 to 5 stars in Gartner Peer Insights, G2, and TrustRadius. Enterprises are also evaluating AI platforms to support customer self-service and assist contact center agents. Quiq's agentic AI platform has been recognized by both customers like Roku, who evaluated many vendors before choosing Quiq as their AI solution, and most recently, by Frost & Sullivan where Quiq earned the 2026 Frost & Sullivan Enabling Technology

Leadership Recognition for Excellence in AI Virtual Agent for CX and by SiliconANGLE in their 2026 TechForward Awards where Quiq won for the Customer Experience AI Solutions category.

"Enterprises are moving to Zoom Contact Center and we want to make it as easy as possible for them to try Quiq's Voice AI," said Mike Myer, CEO of Quiq. "With Quiq Voice AI in the Zoom App Marketplace, Zoom customers can launch a Voice AI agent without the typical integration and ongoing maintenance work that other third-party platforms require. We've also heard interest from our own customers in moving to Zoom Contact Center - and now they can do it easily without rebuilding the Quiq AI Agents they already rely on."

The Quiq team has brought its AI platform to millions of people - assisting with a return or exchange, collecting warranty information to file a claim, and helping customers navigate step-by-step through a purchase. With Quiq's AI agents, enterprises like Brinks Home have delivered a 67% decrease in cost per interaction with agents spending less time on repetitive work and more on complex interactions improving customer satisfaction. Quiq's AI agents handle the real-life messy questions that sales and support teams get every day with empathetic and responsive voice technology - leaving the higher value conversations to human agents. Quiq's modular architecture makes it simple to integrate with any enterprise tech stack including CRMs, CCaaS, CES, and order management solutions. Quiq also includes Verified Intelligence giving businesses complete visibility into the AI's actions, automatic simulations and testing, and verification checks to protect against misinformation and hallucinations.

If you're a Zoom partner we'd love to meet you, reach out to the Quiq Channel Team at partners@quiq.com. For more information about Quiq's Voice AI and its integration with Zoom Contact Center, reach out to Quiq for a demo at www.quiq.com/demo

About Quiq

Quiq is the agentic AI agent platform that resolves customer questions across every customer touchpoint, maintaining continuous context across all channels while giving brands complete visibility into every AI decision. Leading global brands including Roku, Brinks Home, Panasonic, IHG Hotels & Resorts, Terminix, Urban Outfitters, Anthropologie, and Bilt Rewards trust Quiq to resolve customer needs with confidence. Learn more at quiq.com.

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SOURCE QUIQ, INC.